About

Operator, not advisor.

Revenue Durability Group is a specialist practice. We take a small number of engagements each year with seed and Series A SaaS founders who are ready to build revenue that compounds.

Who I am

I'm Alex Richert, founder of Revenue Durability Group. I've spent the last decade in Customer Success and post-sales — from early-stage startups to PE-backed enterprise SaaS — building the teams, motions, and systems that keep revenue compounding instead of leaking.

2 → 30
Customer delivery team scaled
Ziflow
$5M → $10M
ARR doubled
Ziflow
107%+
Net Dollar Retention
Ziflow
45 → 70
NPS lift
Ziflow
100K+
Government users served
Casepoint · Thoma Bravo

What we believe

Belief 1 Retention is set in sales, shaped in onboarding, and saved in product. CS is the function that operates across all of them — not the place where the problem is solved alone.
Belief 2 A VP without a system inherits chaos and quits in nine months. A system without a VP can be built in two quarters and handed to a great hire who walks into a working function.
Belief 3 If we can't move the Half-Life, we're not doing our job. Slides don't ship revenue.
Contact

Start a conversation.

Two ways to reach us. If you're a founder or operator at a seed or Series A SaaS company, the 30-minute call is the fastest way to see if we're a fit.

Book a 30-minute call

The fastest path

We'll spend 30 minutes on your retention story: what's working, what's leaking, where you'd put us if you brought us in. No deck, no pitch — just an operator conversation. If we're a fit, we'll say so. If we're not, we'll tell you who is.

Book a call →

Email us

For everything else

Referrals, media requests, speaking, partnerships, or just a note. We read every message and respond within two business days.

hello@revenuedurability.com

Send a note

Prefer a form? Drop us a line — we'll follow up within two business days.

We'll reply within two business days.