Customer success leadership, without the erosion.
Revenue Durability Group embeds fractional CCO leadership inside early-stage and growth-stage startups — building the pilot, the team, and the retention strategy that keeps revenue where you put it.
Churn doesn't announce itself. It compounds quietly, one renewal at a time.
CS usually arrives too late
Most startups hire their first customer success leader only after the damage is already visible in the renewal pipeline — not before.
A full-time hire is the wrong first step
Before you know what "good" looks like for your customers, a full-time CCO is expensive guesswork. A fractional lead builds the playbook first.
Retention is a system, not a save call
Durable revenue comes from onboarding, health signals, and renewal motion working together — not from reactive calls when an account is already at risk.
Three ways to bring in fractional CCO leadership
Pilot
A focused 90-day engagement to design and run your first customer success pilot with real accounts.
- Define retention signals and ICP health metrics
- Build the first onboarding and check-in playbook
- Run the pilot with your earliest customers
- Handoff report with what to scale next
Embedded CCO
Ongoing fractional leadership. I own the customer success function part-time, inside your team.
- Hire and manage your CS team
- Set the retention roadmap and metrics
- Sit in exec and board meetings on CS & retention
- Monthly cadence, embedded in your tools and standups
Retention Audit
A focused audit and strategy engagement to diagnose churn drivers and rebuild the retention model.
- Full review of churn and expansion data
- Customer interviews to find the real drivers
- Rebuilt retention model and health scoring
- 90-day action plan for your existing team
Four stages, every tier
Diagnose
Review your current retention data, customer conversations, and existing CS motion — or confirm there isn't one yet.
Design
Build the specific playbook for your tier: pilot design, org structure, or a rebuilt retention model.
Embed
Work inside the company, part-time, running point on execution — not just handing over a slide deck.
Hand off
Transfer the function to a permanent hire or a lighter advisory cadence, with the playbook and metrics in place.
Built for founders who don't have time to guess at customer success.
Revenue Durability Group exists because most startups don't need a full-time customer success executive — they need someone who has built the function before, working alongside them until it holds on its own.
Every engagement is hands-on. That means running the pilot, sitting in the renewal calls, and building the playbook with your team — not delivering a deck and disappearing.
Built for startup speed
Playbooks sized for a 5-person team, not a Fortune 500 CS org.
Fractional, not freelance
Ongoing, embedded engagement — a consistent presence your team can rely on.
Retention-first
Every recommendation is judged by one question: does it make revenue more durable?